FAQ

• Do I get to choose my counselor? 

  • You will be matched with a therapist according to your needs. However, if you have a preference you may let the intake coordinator know.

• If I don’t like my counselor, can I switch?

  • Yes.

• Is there an age limit to be eligible for this service?

  • There is no age limit on seeing a counselor. As long as you are an enrolled student at UCF, you can see a JFS counselor in our wellness lounge.

• What insurance do the counselors take?

  • Listed below are the insurances accepted. If you do not see yours, you may call 407-644-7671 ext. 300 to verify.

    • Aetna (Commercial and EAP)

      • Allegiance (ORMC)

      • Ambetter

      • Avmed

      • Blue Cross Blue Shield (All plans accepted, all states, Medicare Replacement/Supplements EXCEPT MyBlue Plans)

      • Cigna (Commercial and EAP)

      • Florida Hospital (Commercial, Medicare)

      • Humana (Commercial, EAP, Medicare Replacement/Supplement)

      • Tricare Humana Military/CHAMPVA

      • Oscar Healthcare

      • United Healthcare (Commercial, Medicare, Medicaid)

      • UMR

      • Straight Medicare

      • Any Medicare Supplement

      • Medicare Replacement/Advantage:
        Wellcare, Freedom, Care Plus, CareOne, Simply, Aetna, Florida Blue, Humana Gold, Optimum, FHCP (POS/Triple Option Only, no HMO)

      • Straight Florida Medicaid

      • Staywell Medicaid

      • Simply Medicaid (Previously Amerigroup)

      • CMS Medicaid

      • Sunshine Medicaid

      • Magellan

      • Beacon Health Strategies/Health Options

• Is there a maximum number of sessions?

  • This will vary according to your insurance.

• Cost?

  • There is a sliding scale depending on your insurance policy, though typically, fees can be as low as $55 per session.

• If I’m using UCF counseling, can I use this?

  • It is not recommended to be seeing more than one therapist at a time, as having more than one counselor can lead to conflicting treatment and harm to a patient.

  • Counseling and Psychological Services (CAPS) is usually a short-term service, seeing patients 4-6 times a semester. To learn more about CAPS, please visit their website here.

• Is this a confidential service?

  • Confidentiality is a given, unless provide written consent otherwise. Counselors will maintain confidentiality as stated here.

• Where are counseling sessions held?

  • Sessions will be held at Central Florida Hillel’s Wellness Lounge on the first floor of Northview. There is an entrance directly to the Wellness Lounge to help maintain privacy and confidentiality.

• How is this service offered during COVID-19?

  • Appointments may be held online through telehealth counseling sessions. To schedule a session, please call 407-644-7671.